Privacy Policy

plumberdrainlab.com is operated by American Sewer and Drain LLC. This policy covers this website and the information we collect when you contact us for plumbing service.

Information We Collect

Personal Information

We collect personal information only when you choose to give it to us. In practice that means:

Contact details you submit — your name, email address, phone number and message, when you write to us or use the form on our contact page
Service details — information you share about the plumbing issue you need help with, so we can quote and schedule the work
Correspondence — the content of emails, calls and any follow-up exchange, kept so we can respond to you and keep a record of the request

We do not ask for, and this website has no facility to take, payment card details, government identifiers, or account credentials through the contact form. Please do not send them to us that way.

Non-Personal Information

Like most websites, we and our service providers automatically receive limited technical information when a page loads: browser type and version, device category, pages viewed, and the date and time of the visit. This information is used in aggregate to understand how the site is used and to keep it running securely. We do not attempt to use it to identify an individual visitor.

How We Use Information

To respond to quote requests, service enquiries and privacy requests you send us
To schedule and carry out plumbing work you've requested
To operate, secure and troubleshoot the website
To understand, in aggregate, how the website is used
To meet legal, accounting and record-keeping obligations

We do not sell personal information, and we do not share it for cross-context behavioural advertising as those terms are used in California law. We do not use your information to make automated decisions that produce legal or similarly significant effects.

Cookies and Tracking Technologies

This site uses a small number of cookies:

Strictly necessary — including the record of your cookie banner choice, so we do not ask again on every page. This is stored locally in your browser.
Analytics — to count visits and understand which pages are read. These are set only where you have accepted non-essential cookies.

You can accept or decline non-essential cookies using the banner shown on your first visit. You can also clear or block cookies in your browser settings at any time. Where we receive a Global Privacy Control signal, we treat it as a valid opt-out request. Blocking strictly necessary cookies may mean the banner reappears on each visit.

Third-Party Services

We rely on a small number of providers to run this site, and they process limited information on our behalf: web hosting to serve pages and maintain server logs, analytics to produce aggregate usage statistics, and email to receive and reply to your correspondence. These providers are permitted to use information only for the purpose of providing their service to us.

Data Retention

Correspondence and its associated contact details are kept for as long as needed to complete the service you requested and for a reasonable period afterward for record-keeping — generally no more than 24 months — unless a longer period is legally required. Server logs are kept for a short operational period. Records of privacy requests are kept as long as necessary to demonstrate compliance.

Data Security

The website is served over an encrypted HTTPS connection, and access to correspondence is limited to people who need it. No method of transmission or storage is completely secure, so while we take these steps seriously we cannot guarantee absolute security. Please do not send sensitive information through the contact form.

Children's Privacy (Under 13)

This website is intended for adults arranging plumbing service. It is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we will delete it promptly.

Your US Privacy Rights (CCPA / CPRA)

If you are a resident of a US state with applicable consumer-privacy legislation, you have the following rights:

Right to Know

You may ask what categories of personal information we have collected about you, where it came from, and why we collected it.

Right to Delete

You may ask us to delete personal information we hold about you, subject to the exceptions the law allows — for example where we must retain a record to comply with a legal or accounting obligation.

Right to Correct

You may ask us to correct personal information you believe is inaccurate.

Right to Opt-Out

We do not sell or share personal information as those terms are defined in California law, so there is nothing to opt out of — but you may still submit a request and we will confirm our position in writing. You may also decline non-essential cookies at any time.

Non-Discrimination

We will not deny you service, degrade its quality, or treat you differently in any way because you exercised a privacy right.

How to Submit Privacy Requests

Send your request by email to [email protected] with the subject line “Privacy Request,” or call us at 847-204-4256. Please tell us which right you are exercising and include enough information for us to locate the relevant records. We will acknowledge your request within 10 business days and respond substantively within 45 calendar days, extending once by a further 45 days where a request is complex — we will tell you if that happens.

Changes to This Policy

We update this policy when our practices change. Updates are published on this page with a revised date at the top.

Contact

Any question about this policy can be sent to [email protected], or through the options on our contact page.